Hotel Favorit
Hotel Policies
Reservations and payments
All reservations are confirmed after payment of the entire amount for the stay or a paid fee (deposit) in the amount of 30%. The remaining amount is paid upon check-in at the hotel.
Attention! If the deposit is not paid within three days, the reservation is considered unconfirmed and is considered refused.
Cancellation of reservation
In case of cancellation of a reservation, the paid fee (deposit) is not refunded. If there is a paid amount for the entire stay, 70% of the amount is refunded.
Check-in and check-out rules
Rules of Conduct
All guests must comply with hotel safety and public order rules. The hotel reserves the right to exclude or reject guests who violate these rules without the right to a refund fees.
Responsibilities of guests
Guests are responsible for keeping the room/apartment and its equipment and for paying for any damage and/or loss that is caused during their stay.
Disclaimer
The hotel is not responsible for loss, theft or damage to guests’ personal belongings during their stay stay.
Visitors
The guest has the right to invite visitors to his room from 06:00. – 10:00 p.m. If the visitor stays in the room after 22:00, the visitor must check in by presenting a passport or ID card. The hotel is not responsible for any crimes related to unregistered visitors.
Pets
If you wish to arrive with a pet, you must make a request to the hotel in advance at least 24 hours before your arrival. Upon agreement by the hotel, there is an additional fee, depending on the stay, the room/apartment in which you will be accommodated and the size of the pet. Pets must be accompanied by a guest and always kept on a leash or in a bag/carrier. Please note that we only accept small breed pets (up to 5 kg).
Smoking
The entire hotel building, including rooms and apartments, is non-smoking. We appreciate your cooperation with our smoking policy and reserve the right to charge a €100 cleaning fee to any guest who violates this policy.
Video surveillance
CCTV cameras monitor the hotel grounds (except for the rooms). Video surveillance is in place to ensure the safety of guests, their property, and the property of the hotel.
Firearms
The hotel prohibits any guest or customer from carrying firearms, ammunition, knives or weapons of any kind on the hotel premises. This policy applies to all firearms, whether they are handguns or long-barreled weapons. Guests who do not comply with these rules will be asked to leave the hotel.
Lost items
In case of discovery of forgotten belongings of the guest, the hotel immediately informs the owner, if he is known. Forgotten items are stored at the hotel for 1 month from the date they were found. After this period expires and the owner of the forgotten items is not found, the hotel has the right to use, throw away or destroy the items
Dangerous goods
- It is prohibited to import and/or store raw or exposed cinema films, or any other objects of a combustible or dangerous nature, and/or prohibited goods, and/or goods of a questionable nature.
- The guest is personally liable to management, other guests and employees for all financial or other losses and damages that may be caused by such items or due to own negligence and failure to follow any instructions.
- Gambling, smuggling, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals are strictly prohibited in the hotel.
Property damage
The guest will be responsible for any loss or damage to hotel property caused by themselves, their guests or any person for whom they are responsible. Damage found after leaving the rooms – rooms found littered, in complete disarray and/or “ruined” will be subject to a deep cleaning fee of €200 and/or third party fees if necessary.
Management rights
It is agreed that the guest will behave in a respectful manner and will not cause any trouble on the hotel grounds. Management has the right to ask any guest to vacate their room or leave other parts of the hotel immediately, without notice and without assigning any reason, and the guest is obliged to leave when asked to do so. In case of default, the Management has the right to remove the guest’s luggage and belongings from the room occupied by him. If the situation escalates and the guest does not follow this policy, the hotel will call the police.
Parking
All vehicles must be specified at registration. All vehicles are parked at the owner’s risk . The hotel accepts no responsibility for any vehicles, passengers or contents while transported or parked at the hotel. If the vehicle is left in the hotel parking lot after the guest has checked out and without the hotel’s written consent, the hotel reserves the right to forcibly move the vehicle at the owner’s expense. Vehicle repairs are not allowed on the hotel grounds.
Parties in the rooms
The hotel operates a no party in room policy to ensure we can always protect the hotel and our guests. In case of disturbance, a polite request (warning) to reduce the noise will be given. If our request is not met, the guest will be asked to leave the hotel without a refund.
